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When do I get my deposit back?
The City retains the deposit as long as the account is active. The deposit accrues interest and when the utility account is closed, the deposit is applied to the final bill and any other outstanding charges. A refund will be issued for the balance of any funds left over.

Refunds are issued twice a month and depending on the accounts last payment and closure dates it may take up to 2-4 weeks to receive the refund. Please be sure to call the Utility Billing Department at 951-765-2350 with your end of service request and forward address when closing your account.

Utility Billing

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1. What are the requirements for establishing utility service?
2. When do I get my deposit back?
3. Why is my bill so high?
4. How can I pay my utility bill?
5. What if I have an emergency after the Utility Billing Department is closed?
6. Where is my main water valve in case I need to turn my water off?
7. Are adjustments made for water leaks between my meter and my house or due to a leaky toilet?
8. When is my bill due?
9. Can I change the due date of my bill?
10. Are there any water restrictions?