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HPD DispatchResponsibility to Community
The Hemet Police Department's Communications Center is the first point of contact for citizens in need of emergency services. The communications center is staffed 24 hours a day, seven days a week, by certified public safety dispatchers. Each year, our dispatchers handle 25,000 emergency 9-1-1 calls in addition to over 100,000 non-emergency calls received on the business lines. Our dispatchers see to it that every call for help is answered, whether it be an illegally parked vehicle or a child who has stopped breathing.

Our highly skilled dispatchers prioritize all calls for service and dispatch accordingly, giving the highest priority to life threatening emergencies. In addition to dispatching police calls, our dispatchers also dispatch Fire Department personnel for the City of Hemet.

    Hemet Police Dispatchers Working
The communications center is an indispensable division of the Hemet Police and Fire departments. Public safety dispatchers provide the vital link between citizens and field units. Dispatchers work in a fast-paced, exciting, and often stressful environment, relying on training and experience to make split-second decisions, while keeping the safety of emergency personnel and citizens in mind at all times. Field units depend on dispatchers to provide crucial information, relaying information from any number of sources, and accessing computer records from local and state databases.


Team Information

Our 18 member communications team currently consists of 12 full-time and five part-time public safety dispatchers under the direction of a Lieutenant, lending decades of combined dispatching experience. Public safety dispatchers work weekends and holidays alongside other police and fire personnel to ensure that help is always only a phone call away.

Public Safety Operator
Hemet Police DispatcherThe City of Hemet is rapidly growing and the Police and Fire departments are no exceptions. As the demands of the city increase, so does the need for more resources. In order to meet the needs of the maturing city, a new position has recently been added to communications. The newest addition to the team is the crucial position of public safety operator. Operators assist dispatchers by answering all calls made to the communications center. They evaluate the need for police and/or fire personnel and enter calls for service into the computer-aided dispatching, or CAD, system. It is then the duty of the dispatcher to make sure the call for service is handled appropriately and in a timely manner.

The dispatcher remains in radio contact with field units at all times while the operator is free to answer the next call. Public safety operators and public safety dispatchers work side by side, assuring that the public is aided properly and without unnecessary delay.

Questions / Concerns
If you have any questions or concerns related to the Communications Bureau, please contact Lieutenant Jeff Davis at (951)765-3727.